Privacy Policy

Last updated: June 2026

Introduction

crag-leopard is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services.

Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, business address)
• Information about your equipment and service requirements
• Communication records between you and our team
• Technical information such as IP address, browser type, and device information
• Usage data about how you interact with our website

How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our equipment repair and maintenance services
• To respond to your enquiries and service requests
• To send service confirmations and appointment reminders
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance: to fulfil service agreements
• Legitimate interests: to operate and improve our business
• Consent: where you have given explicit permission
• Legal compliance: to meet regulatory requirements

Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist with our business operations
• Professional advisers (accountants, legal counsel)
• Regulatory authorities when required by law

Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically retained for seven years following completion of work.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate information
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Contact Us

For privacy-related enquiries, please contact us at:

Email: [email protected]
Address: Unit 14, Riverside Industrial Estate, Chelmsford, Essex CM2 6TE

Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated through our website.